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Pitchcraft Terms of Sale

1. The Agreement

The Parties have indicated their acceptance of this Agreement by confirming at point of purchase by and providing payment in full or by part payment.

2. The Services

  1. The Services (“Services”) delivered as part of the programme are as follows:

    1. Twelve group calls, over twelve weeks. Each Session to be delivered via Zoom or any other online meeting facility as agreed (“the Sessions”)

    2. Access to a recording of each Session

    3. Access to support between Sessions via an exclusive Facebook Group

    4. Access to guest expert group sessions including SEO and mindset

    5. Access to the Academy of Pitchcraft & Visibility, Garnet PR’s PR membership for the duration of the programme to have access to journalist requests and opportunities for coverage during the Programme

    6. Complimentary access to our Pitchcraft vault of online resources on Teachable

    7. Template media bio and intro pitch, review of media bio and intro pitch with one round of feedback

    8. Access to a PR planning workshop hosted online by Garnet PR

    9. WAITLIST SIGN UPS ONLY: Bespoke media list of 10 key contacts

    10. WAITLIST SIGN UPS ONLY: Intro pitch written for you

    11. WAITLIST SIGN UPS ONLY: Access to a group call with a national journalist facilitated by Garnet PR

We agree to use our best endeavours to respond to all emails within 48 hours Monday – Friday (excluding bank holidays). Please note that any additional contact or support requested by you, that is not included within this agreement, will require separate terms and conditions and additional fees will apply

The Services will be delivered for twelve weeks on the specified date agreed with Garnet PR Ltd.

3. Your Obligations

  1. You are responsible for attending all group Sessions.

  1. If you are unable to attend a Session you will be able to access the recording from that Session. We will also endeavour to answer any queries arising from that recording, however this may not always be possible and cannot be guaranteed.

  1. We respect your time and ask that you respect ours and that of the other Group Members. You should allow set up time, prior to the group Session, to ensure the Session can begin on time. If we are waiting more than 5 minutes from the agreed start time, we reserve the right to begin without you. Late comers will be able to join but will forfeit the time lost.

  1. You accept and understand that you are solely responsible for making decisions and taking appropriate action as a result of anything covered during the Programme and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your participation in the Programme or our delivery of the Services.

  1. Should you have any concerns whatsoever in relation to our delivery of this Programme then you agree to provide us with details by email as soon as possible. We agree to use our reasonable efforts to work with you to resolve any concerns you may have.

  1. You agree that any information you provide to us is yours to share, true, correct, up to date and complete.

  1. You understand that any resources or information that we provide to you as part of this Programme is for general information only and does not constitute legal, financial or medical advice. 

  1.  You agree that all information that we disclose to you as part of the Programme remains our intellectual property and you agree to comply with our rights in connection with the information, materials and resources we provide to you in accordance with section of this Agreement.

  1. You agree that all information, including confidential, personal or sensitive information, shared by others during the group Sessions remains the property of the disclosing party and will not be shared without the express permission of that party.

4. Our Obligations

  1. We agree to deliver the Programme and the Services to you with reasonable care and skill.

  1. If we have to cancel a Session then we shall use our best endeavours to provide you with as much notice as possible and agree a new date for the Session to go ahead.

5. Payment Terms

  1. The standard fee for the Group Programme is £1,497 +VAT at 20% when paid in full in advance, or can be paid in instalments (the “Fee”) and may be subject to discounts during promotional periods. The price you see on checkout is your full price for your programme.

  2. Payment of the Fee can be made using the following

    1. Payment in full

    2. Payment via Stripe subscriptions for the set amount of monthly payments

  1. The Fee must be paid in accordance with our terms.

  2. The Fee shall be paid without any deduction or any withholding except as may be required by law.

6. Late Payment

  1. You shall be responsible for paying the Fee, or any instalment of the Fee, in full and on time.

  2. If payment of the Fee is more than 7 days overdue, then an administration fee of £25  shall be added to your account and we shall be entitled to withhold delivery of the Programme and Services until your account is brought up to date.

  3. If payment of the Fee is beyond 14 days overdue, then we shall be entitled to cancel our Agreement and seek recovery of the Fee along with any associated costs.

7. Refund Policy

  1. No refund policy shall apply to your purchase of the Programme except for the circumstances set out in Clause 9.

8. Cancellation and Termination

  1. This Agreement may be terminated by either one of us giving the other notice by email in the following circumstances:

    1. either one of us breaches a term of this Agreement, and where it is a breach capable of remedy, fails to remedy that breach within 14 days of being notified by the other person; or

    2. either one of us breaches a term of this Agreement which is incapable of being remedied; or

    3. you provide us with 14 days’ notice from date of payment to cancel this Agreement. Please remember that no refunds apply and you will be liable for full payment of the Fee despite giving notice of cancellation.

  1. We reserve the right to limit delivery of the Programme or suspend, and/or terminate this Agreement without refunding any Fee, whether paid, or remaining due, if we reasonably determine that you are:

    1. preventing us from delivering the Programme and the Services in any way. This shall include, but not be limited to, displaying a lack of  interest in  the Programme  or Services, repeatedly  ignoring or failing  to respond to emails or other messages, communicating in a way which is abusive or intended to cause offence; and/or

    2. failing to follow or abide by any term of this Agreement, whether such action constitutes a material breach or not.

  1. Upon Termination of this Agreement, for any reason;

    1. any Fee or other monies owing to us shall become immediately due and payable;

    2. any term of this Agreement which either expressly or by its nature relates to the period of time after termination and/or the Services have been delivered, shall remain in full force;

    3. both of us agree to stop using, either directly or indirectly any Confidential Information, and shall immediately return to the other any documents in our possession or control which contain any confidential information.

  1. The Agreement may be cancelled without notice if either Party becomes insolvent, is declared bankrupt, or an administrative or other receiver, manager, liquidator or similar officer is appointed or notice of intention to appoint an administrator is filed, or any law or regulation becomes operative so as to prohibit or render this Agreement illegal.

9. Events Outside of Our Control

  1. Whilst we shall make every effort to deliver the Programme to you, certain events may arise which are outside of our control and which may affect our ability to deliver the Programme. Such  events may include an  Act of God, Strike, War, Riots, Lockdowns, Fire, Flood, Accident, Illness, any Act/Omission of a Telecommunications or internet provider or Third-Party Supplier of Services, or any other circumstances beyond our control (“Events’). Should an Event occur then the timescales for delivery of the Programme shall be extended until a reasonable time after the Event, and under no circumstances shall we be liable for any loss or damage suffered by you as a result.

  2. We acknowledge the importance of telecommunications to the delivery of the Programme and agree to use our reasonable endeavours to seek alternative arrangements to limit any delay caused by issues or failure of Telecommunications or internet services. This clause will not apply where an Event occurs. 

  3. In the event we are unable to deliver the Programme as a result of an Event occurring, you will be entitled to terminate this Agreement by giving notice in writing. In the event of such termination we shall agree upon a fair and reasonable pro-rata payment for all Services provided up to the date of termination.

10. Confidentiality, Intellectual Property and Data Protection

  1. For the purposes of this Agreement Confidential Information shall mean personal information, ideas, any business practices, materials, content, documents, video and audio recordings, presentations, resources, downloads, podcasts, workbooks or any other confidential and/or proprietary information (“Confidential Information”). 

  2. For you to benefit fully from this Programme, you accept that you will be encouraged to disclose Personal Data and / or Confidential Information. We understand and respect the value of such information and shall not, either directly or indirectly, communicate or disclose, make available to, or use for our own benefit or for the benefit of any others any Confidential Information that you may disclose to us or the Group, or that may be disclosed as part of your participation in the Programme, other than to the Group Members, our employees, contractors, agents or advisors, to the extent necessary for delivery of the Programme. 

  3. Confidential Information, for the purposes of this Agreement excludes any information that: 

    1. was already known to us prior to being provided with that information by you

    2. is already accessible in the public domain

    3. is provided to us by a third party separately from this Agreement and without any breach of the terms of this Agreement

  4. Where we process your personal data we shall do so in accordance with the terms of our Privacy Notice which can be found on our website at 

  5. We are grateful to receive testimonials, comments, reviews, images or similar information (“Reviews”). As part of this Agreement you consent for us to exhibit, copy, publish, distribute, use on or in any of our website, pages, other social media sites, advertising, marketing campaigns or email communications any of these Reviews as we reasonably require to lawfully promote our business. You can withdraw your consent at any time by emailing us on

  6. By purchasing the Programme you agree and undertake from the date of this Agreement:

    1. not to infringe any of our copyrights, patents, trademarks, trade secrets or other intellectual property rights;

    2. that any Confidential Information disclosed by us is confidential and proprietary, and belongs solely and exclusively to us;

    3. not to disclose, communicate, reproduce, distribute, make available to or use for your own benefit, whether personally or commercially, and whether directly or indirectly, our Confidential Information, or that of any Group Member, and any other materials and resources provided during delivery of the Programme or use it or them in any manner other than as necessary as part of your participation in the Programme;

    4. not to use any of our Confidential Information or other materials or resources for any purposes which are unlawful, would cause harm or distress to another person, or would cause damage to our business or reputation;

    5. that all information and data provided by us whether marked Confidential or not is our confidential and proprietary intellectual property and belongs solely and exclusively to us, and may only be used by you as expressly authorised by us and

    6. nothing in this Agreement constitutes a transfer of any intellectual property or grant of a licence or any right to use unless expressly agreed in writing by us;

    7. As part of our delivery of the Services we shall grant to you a personal, limited, non-transferable, non- exclusive, revocable licence to access and use the materials and resources we provide solely for your private and personal use. Your licence becomes valid upon payment of the Fee and any other monies owing to us.

    8. Where any of the materials and resources we provide contain intellectual property belonging to a third party, your use of that material will be governed by that third party’s terms and it shall be your responsibility to seek consent to use that material. We will not be liable to you in connection with your use or attempted use of any materials which contain intellectual property belonging to a third party.


  1. We have made every effort to accurately represent the Programme and the Services. Any testimonials and/or examples of results experienced are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on many factors, including his or her background, dedication, desire, and motivation. As with any business endeavour, there is an inherent risk of loss of capital and we make no guarantee, representation or warranty with respect to the Services provided. 

  2. We shall not be liable to you for any indirect, consequential or special damages.

  3. In the event you incur damages as a result of our default or violation of any of the terms of this Agreement, then our entire liability under this Agreement is limited to the Fee amount paid by you to us as at  the time the loss is sustained.

  4. Throughout the duration of the Programme and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm Rhiannon Bates, her company, agents, employees, contractors, or clients, or its or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, employees, contractors, or clients.

  5. Should a dispute arise between us in connection with this Agreement which we are unable to resolve amicably then we both agree to refer the matter to an independent mediator for resolution. In the event an agreement can still not be reached then legal action can be commenced.

  6. Neither one of us shall be liable to the other or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure is due to any cause beyond our reasonable control.

  7. You agree to indemnify us against any costs, liability, damages, loss, expenses, claims that we incur as a result of your default or violation of any term of this Agreement.

12. Notice

  1. Any reference in this Agreement to the provision of a notice shall mean notice in writing sent by email to the email address included in this Agreement. All emails will be taken as delivered 48 hours from valid transmission.

  2. If you change your contact email address it will be your responsibility to notify us so that we can update your records.

13. General 

  1. In the event any provision of this Agreement is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable. 

  2. This Agreement represents the entire agreement between us for the Programme, and supersedes all other negotiations, drafts, correspondence and discussions prior to the date this Agreement is signed. 

  3. You agree that no other representations have been made by us to induce you into purchasing the Programme and no modification to this Agreement shall be effective unless in writing and signed by us both.

14. Applicable Law

  1. This Agreement is formed in the United Kingdom which is our principal place of business, and this Agreement and the rights of us both shall be governed by the laws of England and Wales.


The Parties have indicated their acceptance of this Agreement by confirming at point of purchase by and providing payment in full or by part payment.

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